Get Satisfaction disclaimer

Jason Fried of 37signals brought up an interesting point about Get Satisfaction. I won’t go into 37signals’ argument here. But the gist of it is that Get Satisfaction made an unreasonable suggestion that a company wasn’t committed to supporting their customers if they hadn’t endorsed the use of Get Satisfaction, yet.

It looks like Get Satisfaction is making strides in the right direction.

The note at the top of the page clearly disclaims that New Street Software monitors but isn’t active in the Get Satisfaction community. It wasn’t always this clear. Nice.

97 Bottles error message fail

Disappointing error messages on the 97 Bottles register form.

Two reasons why it fails: 1) They’re totally disconnected from the form I was using. 2) They’re the same type style as the description text.

Can I get a “color:red” at least? It took even me a few tries to figure out what was going on. And I consider myself a form-filler-extrodinare. I fill out forms in my sleep. I’m not kidding. It happened once.

But seriously, I’m being hard on them. 97Bottles is a great site, I just wish I could log in and enjoy it. It’s frustrating.